Shipping policy

SHIPPING POLICY

Every Lourdes Hydrofix ships from our US warehouse. Most orders are processed and shipped within 1–2 business days. You'll receive a tracking number by email as soon as your order leaves our facility. Signature confirmation is required at delivery to protect your shipment.

PROCESSING & DELIVERY TIMES

In-stock orders are typically processed and shipped within 1–3 business days from our US warehouse. Pre-orders are shipped within the estimated schedule provided at the time of order.

CARRIERS & SHIPPING OPTIONS

US orders ship by UPS or USPS. International orders ship by UPS, insured, with duties paid. Your shipping cost appears at checkout once you enter your address.

US DOMESTIC

Orders shipping to Alaska, Hawaii, and rural domestic addresses require one or more additional days for delivery. Shipments to P.O. Boxes may require additional processing time at the destination facility. Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.

INTERNATIONAL ORDERS

We ship to the United States, Canada, Australia, New Zealand, Switzerland and the United Kingdom. International customers should be aware of the following:

  • Local delivery reliability varies by destination. If you have concerns about postal services in your country, we encourage you to use a third-party shipping or forwarding service.
  • Once a package leaves the US and is released to the destination country's customs office or local carrier, we are no longer able to contact those offices on your behalf. Customs processing can cause delays we cannot predict or control.
  • Neither Holy Hydrogen nor the carrier can be responsible for delays caused by the customs office of the destination country.

CUSTOMS DECLARATIONS

We complete the customs forms for every international order. We can't mark packages as gifts or lower the declared value. 

CUSTOMS CLEARANCE

Customs processing times are determined entirely by customs officials in the destination country. We are not authorized to assist with customs clearance on the recipient's behalf. If customs officials request additional information or documents from us as the shipper, please contact us right away.

Some countries require the importer to provide a tax ID or other identification before customs will release a shipment. Countries that commonly require an identification number include Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.

DUTIES, TAXES & IMPORT FEES

For international orders, import duties and taxes are calculated and charged at checkout, and our shipping charge includes the carrier's import fees. We pay these to the carrier for you, so you won't be asked to pay anything at delivery. If a carrier ever asks you for payment on an order you've already paid for, contact us before paying.

OUT OF STOCK ITEMS

From time to time, certain products may sell out due to high demand. If you need a product in a hurry, we recommend placing your order while stock is available. When known, estimated restocking dates are listed on the product page.

CONTACT

Questions about shipping? Reach our US-based support team at support@holyhydrogen.com or (503) 765-6119.

Policy Last Modified: 11/5/2026