PRIVACY, CANCEL, RETURN, EXCHANGE & REFUND POLICY
PRIVACY
At Holy Hydrogen and Molecular Hydrogen Technologies, we respect your privacy and are committed to protecting your personal information.
If you have any questions about this Privacy Policy, please contact us at: support@holyhydrogen.com
Information Collection and Use
Information You Provide: We collect personal information such as your name, email address, phone number, billing address, and payment details when you register, place an order, subscribe to our newsletters, or contact us directly through our website. We use this information to process your transactions, enhance customer service, and communicate with you.
Automatic Information: When you interact with Holy Hydrogen's website or our Lourdes Hydrofix products, we automatically receive and record information such as your IP address, browser type, and browsing actions to improve our products, customize user experience, and analyze trends.
Your financial information will never be sold, exchanged, transferred, or disclosed to outside parties except as necessary to complete your transaction and deliver the purchased product or service.
Cookies and Tracking
We utilize cookies and similar technologies to recognize your browser, personalize your online experience, analyze website performance, and improve our services. You can manage cookie preferences through your browser settings. Disabling cookies may limit certain functionalities of our website.
Information Sharing
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This excludes trusted partners assisting in operating our website, conducting our business, or servicing your needs, provided they agree to maintain the confidentiality of your information. We may also disclose your information if required by law or to protect our rights and safety.
Third-Party Links
Our website may include third-party products, services, or links. These third parties have independent privacy policies, and we assume no responsibility or liability for their content or activities.
Children’s Privacy
We comply with the Children's Online Privacy Protection Act (COPPA). Our website and services are intended for individuals aged 13 or older, and we do not knowingly collect information from children under 13.
Security Measures
We implement advanced security measures, including SSL encryption and secured data storage, to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.
Your Consent
By accessing our website and using our products or services, you consent to the terms of this Privacy Policy.
Changes to Our Privacy Policy
We may update our Privacy Policy periodically. Any changes will be posted on this page, and we will indicate the last modification date below.
Policy Last Modified: 06/26/2025
ORDER CANCELLATION
Orders and pre-orders cannot be canceled online by customers. If you would like to cancel your order, contact our customer support immediately and we will assist with the order cancellation process. By canceling your order, future orders are no longer eligible for the same promotion or discounts.
CANCELLATION BEFORE SHIPMENT
Orders may be fulfilled as quickly as the same day or the next business day. Please contact us immediately and we will assist with the order cancellation process. A cancellation fee will be incurred.
CANCELLATION AFTER SHIPMENT
We cannot cancel your order or stop the shipment once the order is shipped and it will be handled as a return. Please reference below “RETURN & REFUND” section for the details.
CANCELLATION FEES
All orders are processed when you complete the order. During this process we incur irreversible fees and charges. The cancellation fee covers these costs.
DOMESTIC ORDER: A 2.4% + $0.30 processing fee will be incurred.
INTERNATIONAL ORDER: A 3.4% + $0.30 processing fee will be incurred.
INSTALLMENTS/PAYMENT PLAN ORDER: A 5.9% + $0.30 processing fee will be incurred.
EXCHANGE
EXCHANGE DEFECTIVE & DAMAGED ITEMS
Our products have undergone strict quality control and inspection procedures. In the unlikely event that a defect or other problem is discovered at the time of receiving the product, please contact us immediately within fourteen (14) days of delivery. If the product you received is damaged during shipping, contact us immediately for evaluation. Phone communication is required throughout the exchange process.
RETURN & REFUND
Due to the nature of the product, we only accept defective items or unopened packages for returns within fourteen (14) days of delivery. If you would like to return the item, contact our customer support immediately within the return window. Phone communication is required throughout the return and refund process. A cancellation fee will be incurred. If the package is sent back to us by the carrier or customs officials as "unclaimed", "refused", "unable to deliver", "incorrect address or name", "no response after few attempts made to deliver", or "illegal to import", the purchaser is still responsible for any additional return shipping cost and fees, and they will be deducted from the refund amount. A 15% restocking fee and processing fee will be applied to all orders returned in original condition.
INTERNATIONAL RETURNS
International returns may take longer to arrive at our facility in the U.S. and additional charges and fees may apply. If you would like to return the product, please make sure to contact us immediately to discuss the best option to prevent complications with your return.
RETURN SHIPPING
All returns must be shipped via trackable shipping service. We cannot be responsible if we do not receive your returned product. Shipping costs must be prepaid by the customer. If the product is damaged during return shipping, the shipper is responsible for filing an insurance claim against the carrier. We highly recommend insuring your return shipment. Return items will be inspected within seven (7) business days of receipt.
REFUND
We can only issue a refund when the return product is received by us in its original condition. Products returned without arrangements will not be approved for refund. S&H costs, taxes, customs fees, and any additional fees are non-refundable. If you receive free shipping from us the S&H cost will be deducted from the refund amount. Up to a 15% restocking fee and processing fee will be applied for a product approved for refund. If you are approved, your refund will be processed within three (3) business days*. (*Processing time varies by each credit card company/bank and will be reflected in your account or statement accordingly.)
This information is subject to change without notice.
For more information, contact us at: info@holyhydrogen.com