BEWARE OF SCAMS!
Please be aware that a black-market Lourdes Hydrofix and non-international model is currently being sold in other places. Some sellers falsely claiming to be an authentic product directly from Japan with a certificate and warranty, however, the Japanese model of Lourdes Hydrofix is intended to be used only within Japan and it may cause malfunction if it is used outside of Japan. Therefore, if it is used outside of Japan, the manufacturer warranty will be voided and it will be excluded from any warranty coverage and repair as it is clearly stated in the Japanese warranty paper.
Also, the Japanese model's specifications differ from our latest Premium Edition/International model.
SPECIFICATION COMPARISON
- Japanese Model: Dissolved H2 Level 1.3ppm. H2 Inhalation 26ml/min.
- International Model/Premium Edition: Dissolved H2 Level 1.5-1.6ppm. H2 Inhalation 120ml/min.
Holy Hydrogen is the Official International Distribution Headquarter of the Lourdes Hydrofix and the authentic Premium Edition/International Model of the Lourdes Hydrofix is exclusively distributed by Holy Hydrogen.
Don't be duped!
We do not list our products on any other online market places such as Ebay, Amazon, Rakten, Zenmarket. Lourdes Hydrofix found on those sites are not Premium Edition/International Model, and possibly counterfeit products, and the spec of the product differ from International model/Premium Edition.
The Lourdes Hydrofix listed on other online marketplaces are by individual "resellers" who handle many products for profits and they cannot offer proper support for such device, and often diaper from the markets and do not take any responsibility for the product. Their products are excluded from the warranty, certification, and any service including repair and maintenance by the manufacturer and Holy Hydrogen.
The sellers below are not authorized international dealers of the Lourdes Hydrofix:
- Beauty International-Japan (They are not our authorized dealer and their product may be a blackmarket product. Their product is excluded from any warranty and support from the manufacturer and Holy Hydrogen.)
- H2-Miracle Water (They are not our authorized dealer and their product may be a blackmarket product. Their product is excluded from any warranty and support from the manufacture and Holy Hydrogen.)
- Amazon / Hydrogen Store (They are not our authorized dealer and their product may be a blackmarket product. Their product is excluded from any warranty and support from the manufacturer and Holy Hydrogen.)
- eBay / bhjapan (They are not our authorized dealer and their product is not an international model/Premium Edition and is excluded from any warranty and support from the manufacturer and Holy Hydrogen.)
- eBay / altansk0
- eBay / lucky_eight_trading
- eBay / k-acros (The unit showing on the listing is not our authentic product.)
- eBay / east-store-japan (The unit showing on the listing is not our authentic product.)
- eBay / storesatisfactory
- eBay / etc.shop-from-jp
- eBay / teruminkeiichie
- eBay / brave_japan
- eBay / jp_oosa
- eBay / ijbuyer1204
- eBay / omege3y (The unit showing on the listing is not our authentic product.)
- eBay / solid_store*japan
- eBay / japan-and-you-kanzeon
- eBay / lucky_eight_trading
- eBay / Miraiplus
- eBay / abeille8
- eBay / music-tiger
- eBay / japanpeaceshop
- eBay / japantokyoseller11
- eBay / japan_recommended
- eBay / iinejapan
- eBay /alletatjapan
Please help us protect people from being duped!
FAQ
Q. I purchased the Lourdes Hydrofix from another seller. They claim it is authentic directly from Japan. Is my Lourdes Hydrofix really authentic?
Please note that Holy Hydrogen is limited to provide support and service only to the customers who purchased the international version of the authentic Lourdes Hydrofix distributed through our authorized dealer. Holy Hydrogen and the manufacturer take no responsibility for the technical support, aftercare, maintenance, repairs, and warranty service of the product purchased from an unauthorized dealer. The Lourdes Hydrofix sold by Japanese dealers outside Japan is also excluded from any warranty coverage.
Q. What is the difference between the Lourdes Hydrofix from Japan and the one from Holy Hydrogen?
A. Besides the big difference in specification* of the product, the Lourdes Hydrofix sold in Japan is intended to be used only within Japan and it may cause malfunction if it is used outside Japan. Therefore, it will be excluded from any warranty coverage. Our authorized Japanese dealers do not sell our products outside of Japan.
The Lourdes Hydrofix Premium Edition/International Model goes through an extensive testing and individual certification process to ensure the product's quality, reliability, and the durability to be able to withstand usage anywhere in the world. Certificate, warranty, English customer support, and User's Manual are only available for the Lourdes Hydrofix distributed by Holy Hydrogen and authorized distributor listed on our website.
*Specification Comparison:
- Japanese model: Dissolved H2 Level 1.3ppm. H2 Inhalation 26ml/min.
- International Model/Premium Edition: Dissolved H2 Level 1.5-1.6ppm. H2 Inhalation 120ml/min.
Q. Can I get a Lourdes Hydrofix directly from Japan?
A. We highly recommend purchasing the authentic international version of the Lourdes Hydrofix through Holy Hydrogen or through our authorized distributor. Our authorized Japanese dealers do not sell our product outside of Japan, and most likely the Lourdes Hydrofix sold on the international market are listed by individual resellers, and cannot offer proper support for such a device. Technical and maintenance support is a very important aspect of hydrogen products and only the authorized international dealers can provide English communication and proper technical support, maintenance, and repair. The Japanese model of Lourdes Hydrofix used outside of Japan will be excluded from any warranty coverage. Certificate, warranty, English customer support, and User's Manual are only available for the Lourdes Hydrofix distributed by Holy Hydrogen and authorized distributor listed on our website.
Q. Is the Lourdes Hydrofix a fake Lourdes?
A. No. The Lourdes Hydrofix is a brand new product manufactured in Japan by a Japanese company, and it is a completely different product from the old Lourdes models HS-71 & 81 manufactured by Korean and Taiwanese companies. The Lourdes Hydrofix is the most advanced and most reliable technology from Japan and provides a pure, safe, and therapeutic level of hydrogen water and hydrogen gas.
Q. There are videos showing the Lourdes Hydrofix is corroded. Is it true?
A. No. The Lourdes Hydrofix currently sold uses pure titanium, and the titanium resists all forms of corrosion by freshwater and will not corrode even through the electrolysis process.