WARRANTY & RETURN POLICY

LOURDES HYDROFIX WARRANTY 

Lourdes Hydrofix is warranted by Holy Hydrogen to the original owner to be free from defects in materials and workmanship for a period of 12 months from the date of original purchase.  If the product is found to have defects in material and/or workmanship, Holy Hydrogen will repair or replace the product as long as the product was used as directed.  The warranty service will be supported and performed by Holy Hydrogen, U.S.A. 

IMPORTANT NOTICE 

  • The warranty extends to the original purchaser only and is not transferable.

  • This warranty card may not be reproduced or copied and shall be valid only with new Lourdes Hydrofix sold by Holy Hydrogen.

  • Keep this original warranty card along with your sales receipt, user's manual, all original packaging and product box (the serial number is marked on the product box) for warranty purposes. 

  • An evaluation must be done over the phone to approve the return of the product. (Contact us via E-mail at info@holyhydrogen.com) 

  • The warranty does not cover return shipping. The return shipping cost must be prepaid by the customer, and Holy Hydrogen will cover the shipping cost to return the serviced product back to the customer. 

  • In case of repair or replacement, Holy Hydrogen shall have ownership rights to the defective part replaced or the defective product. 

  • Any repair after the end of the warranty period will be handled as a charged service.

The above warranty shall not apply to the following and will be handled as a charged service even within the warranty period.

  • Product returned without approval. 

  • If the product is not returned in the original product box and/or if there is any discrepancy in serial numbers.

  • If the serial number has been altered, removed or in any manner defaced.

  • No original warranty card submitted or if the information contained is incorrect, incomplete and/or the warranty card is found to have been tampered with.

  • No proof of purchase (sales receipt) submitted.

  • Any defects or damages directly or indirectly caused by the customer.

  • Any defects or damages caused by improper handling while transporting and/or shipping by the customer. 

  • Any product that has been subject to abuse, misuse, neglect, modification, accident and/or incorrect voltage use.

  • Any defects or damages caused by improper maintenance and/or use of expired accessories.

  • Any defects or damages directly or indirectly caused by the use of unauthorized replacement parts and/or service performed by unauthorized personnel.

  • Any defects or damages caused by natural disasters and/or human disasters. 

 

DAMAGED OR DEFECTIVE ITEMS / RETURN & EXCHANGE

Our products are manufactured to precise standards and have been subject to stringent quality control inspections throughout the manufacturing process.  However, if you received damaged or defective products, contact us immediately for evaluation and arrangements.  We accept return and exchange within 14 days of receiving the products.  Please do not return products to us without contacting us first.  The Products returned to us without contacting us, will not be approved for return or exchange.  To be approved for refund or exchange, all original packaging and items must be included.  Please do not return products to the manufacturer.  

OTHER RETURNS 

We only accept unopened products for returns within 14 days of delivery.  Products must be unopened in original box and in new condition.  If you wish to return unopened products, you must submit a return request with us to make an arrangement prior to shipping products back to us.  Returning products to us without submitting a return request will not be processed for a refund.  Do not ship products back to the manufacturer.  

RETURN SHIPPING

Shipping cost must be prepaid by customer.  Package must be shipped using trackable shipping service and insured for the value of the products.  Please note the package as "fragile".  We recommend adding a signature confirmation service, otherwise, your shipment is not guaranteed by the carrier and we will not be responsible if we do not receive your returned products.  

REFUNDS

Once your return is received and inspected, we will contact you to notify you of the approval or rejection of your refund.  Up to 30% restocking fee may apply.  If you are approved, then your refund will be processed within 7-10  business days.  Shipping & handling, customs fees, taxes, and any additional fees are not refundable.

If the package is returned to us by the carrier, the purchaser is still responsible for any shipping charges.  A 15% restocking fee will be applied to orders returned by the carrier as "unclaimed", "refused", "unable to deliver", "incorrect address or name" or "no response after few attempts made to deliver".

If for any reason the package is seized by customs office, we will not issue a refund unless all products are returned to us in their original condition.  If the package is returned to us by customs officials, the purchaser is still responsible for any shipping charges.  A 15% restocking fee will be applied to orders returned by customs as "illegal to import","refused", "unclaimed", "unable to deliver", "incorrect address or name" or "no response after few attempts made to deliver".

    

The information is subject to change without notice. 

 

 

For more details or to submit a return and exchange request, contact us at : info@holyhydrogen.com